Contract Terms and Conditions for
Intercom Services London
Company: Intercom Services London
Address: 86 to 90 Paul Street, London, EC2A 4NE
These Terms and Conditions govern the agreement for the supply, installation, and
maintenance of security systems by Intercom Services London. The Customer agrees to be
bound by these terms upon accepting a quotation or instructing the Company to
commence work.
Part 1 ‒ Definitions
In these Terms and Conditions, the following expressions shall have the following
meanings:
•
“Company”: Refers to Intercom Services London.
•
“Customer”: The person, firm, or company to whom a quotation is addressed or for
whom work is carried out.
•
“System”: The equipment and software specified in the System Design Proposal,
including but not limited to access control, CCTV, door entry, gates, and barriers.
•
“Premises”: The installation address specified in the Quotation.
•
“Installation”: The installation of the System at the Premises as specified in the
System Design Proposal.
•
“System Design Proposal”: The design specification which defines the scope of
work, equipment to be supplied, and level of protection as part of the System
installation or maintenance.
•
“Contract”: The agreement between the Company and the Customer, comprising the
Quotation, the System Design Proposal, and these Terms and Conditions.
•
“Preventative Maintenance”: The routine inspection of the System to confirm it
continues to function in accordance with the System Design Proposal and to identify
and rectify any items found faulty, worn, or in need of scheduled replacement.
•
“Corrective Maintenance”: The response to a Customer report of a fault with their
System and the subsequent repair of such faults.
•
“Normal Working Hours”: Monday to Friday, 08:00 to 17:00, excluding UK public
holidays.
Part 2 ‒ General
2.1. A verbal or written instruction from the Customer for the Company to commence work
shall be deemed as acceptance of these Terms and Conditions and the associated
Quotation.
2.2. These Terms and Conditions shall take precedence over any other terms and
conditions, whether expressed or implied. No variation of these terms shall be valid unless
agreed in writing by a director of the Company.
2.3. Nothing in these Terms and Conditions, whether stated or implied, shall detract from
the Customer’s statutory rights.
Part 3 ‒ Quotations and Costs
3.1. All quotations are valid for 30 days from the date of issue, unless otherwise stated.
3.2. The quoted cost of the installation may be revised if: a) The Customer requests changes
to the System Design Proposal. b) The Premises are found to be unsuitable for the
installation as described in the System Design Proposal for reasons not apparent during the
initial survey. c) The Customer requests the work to be carried out more urgently than
agreed, potentially requiring work outside of Normal Working Hours.
3.3. Any costs associated with mains power supply, telephone lines, internet connectivity,
and associated charges are the responsibility of the Customer.
Part 4 ‒ Customer’s Obligations
The Customer shall:
4.1. Obtain and pay for all necessary consents and licenses for the Installation of the System
(such as landlord’s consent or planning permissions). By entering into this Contract, the
Customer guarantees they have full authority to allow the Installation.
4.2. Provide the Company with free and safe access to the Premises on the agreed dates
and times to allow the Company to carry out its obligations under the Contract.
4.3. Ensure that the Premises are in a suitable condition for the Installation. This includes
providing a safe working environment and clearing any areas required for the Installation.
4.4. Provide a suitable 240v AC mains power supply to the System where required.
Part 5 ‒ Installation
5.1. The Company will carry out the Installation in a professional manner and in accordance
with the System Design Proposal.
5.2. The Company will take reasonable care to avoid disruption at the Premises but shall
not be liable for the costs of any redecoration, repair, or reinstatement required following
the Installation, unless such work is made necessary by the negligence of the Company.
5.3. Upon completion of the Installation, the Company will provide the Customer with a
handover demonstration and relevant documentation.
Part 6 ‒ Maintenance and Support
6.1. The Company offers standard maintenance contracts for all systems. The scope of the
maintenance services will vary depending on the product being maintained (e.g., access
control, CCTV) and will be detailed in the specific maintenance agreement.
6.2. Preventative Maintenance visits will be carried out during Normal Working Hours at
intervals specified in the maintenance agreement.
6.3. Corrective Maintenance (callouts) for faults will be provided. Response times and
charges for callouts outside of the scope of the maintenance agreement will be at the
Company’s prevailing rates.
Part 7 ‒ Payment Terms
7.1. Invoices are payable within 14 days of the invoice date, unless an alternative payment
period has been pre-approved in writing by the Company, which shall not exceed 30 days.
7.2. The Company reserves the right to charge interest on any overdue amounts at a rate of
4% above the Bank of England base rate, in accordance with the Late Payment of
Commercial Debts (Interest) Act 1998.
7.3. Title to any goods supplied shall not pass to the Customer until full payment for the
System has been received by the Company.
Part 8 ‒ Warranties
8.1. The Company provides a 12-month guarantee on all installation and workmanship
from the date of completion.
8.2. All new equipment supplied is covered by the manufacturer’s warranty, which is
typically five (5) years. The Company will facilitate any claims under the manufacturer’s
warranty on behalf of the Customer.
8.3. The warranties do not cover defects arising from: fair wear and tear, willful damage,
accident, negligence by the Customer or a third party, use otherwise than in accordance
with the Company’s or manufacturer’s instructions, or any alteration or repair carried
out without the Company’s approval.
Part 9 ‒ Liability
9.1. The Company holds Public Liability insurance with a limit of indemnity of £5,000,000.
9.2. Nothing in this Contract shall exclude or limit the liability of the Company for death or
personal injury caused by its negligence.
9.3. Subject to clause 9.2, the Company’s aggregate liability arising out of or in connection
with this Contract shall not exceed the total price paid by the Customer under the Contract.
9.4. The Company shall not be liable for any indirect or consequential loss, including but
not limited to loss of profit, business, or data.
Part 10 ‒ Force Majeure
The Company shall not be liable for any failure to perform its obligations under this
Contract if it is prevented from doing so by an event beyond its reasonable control,
including but not limited to acts of God, war, civil commotion, fire, flood, industrial
disputes, or governmental regulations.
Part 11 ‒ Termination
11.1. Either party may terminate this Contract by giving 30 days’ written notice to the
other.
11.2. The Company may terminate this Contract immediately if the Customer is in material
breach of any of its obligations and fails to remedy the breach within 14 days of receiving
written notice.
Part 12 ‒ Governing Law and Jurisdiction
This Contract shall be governed by and construed in accordance with the laws of England
and Wales, and the parties submit to the exclusive jurisdiction of the English courts